NHC Administrator: "I love the team here."
Franklin, Tennessee, native Daley Hill has assumed the position of administrator at NHC HealthCare.
After two and half months of settling into the new position, Daley stated he’s adjusting well, even though he hadn’t planned on a career in the nursing home industry.
“To be honest with you, when I graduated college, the nursing home administration aspect of it really wasn’t in play,” said Hill.
“I knew an administrator from NHC,” informed Hill. “He asked me when I graduated to come and do an internship at different centers that NHC had in the metro Nashville area. I did that. I got an idea what NHC was all about.”
Hill continued, “He suggested that I apply for the NHC Administrator In Training (AIT) program. I did. I applied and went through a lengthy interview process and I got the job.”
“I’d heard a lot aboutNHC,” he said. “It’s a great company to work for. I decided it was something I was going to take a shot at. It’s worked out. I’m here now and I enjoy it.”
In the beginning Hill was was placed in Springfield, Missouri.
“I spent 14 months there training,” said Hill.
He then was transferred to Chattanooga, Tennessee.
“I trained at that facility for a year,” he said. “Just before my year was up, I got the call that I was coming to Kennett.”
Hill shared he’s always enjoyed being of service.
“One of the reasons I really took this job is because I’ve worked in the service industry through school,” he said. “I really enjoy the aspect of helping people.
“Being there and understanding the relationships I have with the customers and being able to provide for them is special to me,” said Hill. “Giving them the best customer experience possible. I feel that’s what we do here. Our number one goal here is to take good care of our patients.”
Hill continued, “To provide good care for them. Be in touch with their families and keep them informed on a day to day basis.”
Hill had high praise for all his departments and shared he is impressed with the longevity of most of the staff.
“I love the team here,” he said. “They know what they’re doing here. They do an excellent job. I couldn’t ask for a better place to start my career as an administrator.”
Hill also enjoys making the rounds at NHC HealthCare.
“I like to be out and connecting with everyone,” he said. “That’s the most enjoyable part for me. I love getting out there and talking to the patients. Helping where I can on the floor, whether it be answering call lights or helping with a room move. I think it’s important.”
Hill informed that the loss of Twin Rivers Regional Medical Center has been a challenge.
“We have seen an impact on census, but not as bad as we thought it was going to be,” he said.
Hill said with the help of the NHC team they have had success connecting with Pemiscot County Hospital, as well as hospitals in Piggott, Paragould, and Jonesboro.
Hill would also like to work on the aesthetics of the building.
“We want to work on updating wherever we can,” he said. “We’ve started on a rehab hall. Updating things cosmetically, but nothing major right now.”
“We want to make this their home,” stated Hill. “We want to make this an enjoyable process, the most home like experience possible. That’s the goal I work towards.”